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Customer Support

Customer Service Our customer service team is here to help you every step of the way. Whether you have questions about our products, your order, or recommendations, we are just a message away.

Chat Us: Mon-Sat, 9am-6pm EST

(305) 619-2521

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Have a question or special request? Fill out the form below, and our team will get back to you as soon as possible.

FAQ

Frequently asked questions

Yes. We distribute 100% Authentic products. All products are sourced through legitimate supply channels and undergo quality checks before being offered to our customers. Our goal is to provide a safe, reliable, and transparent shopping experience with every purchase.

The best fragrance depends on your personal preferences, lifestyle, occasion, and the scent profile you naturally enjoy.

Here are some general guidelines:

Fresh & Citrus: Clean, energetic, and versatile. Perfect for daily wear, office settings, and warm weather.
Sweet & Gourmand: Notes like vanilla, caramel, chocolate, and fruits. Ideal for compliments, casual outings, and cooler seasons.
Woody & Smoky: Sophisticated and masculine, featuring notes such as sandalwood, cedarwood, oud, and vetiver. Great for evenings and formal occasions.
Oriental & Amber: Rich, warm, and luxurious fragrances with spices, resins, and amber. Perfect for special events and colder weather.
Floral: Elegant and timeless, featuring rose, jasmine, peony, and white flowers. Suitable for both everyday wear and special occasions.

If you're new to fragrances, consider where and when you'll wear them most often. A fresh scent is typically the safest choice for everyday use, while sweeter, woody, and oriental fragrances tend to create a stronger impression for evenings, dates, and special occasions.

Still unsure? Contact us and we'll be happy to help you find the perfect fragrance based on your preferences and lifestyle.

Fragrance longevity depends on several factors, including the concentration of oils, your skin chemistry (pH), climate, and application method.

Eau de Cologne (EDC): Typically lasts 2–4 hours.
Eau de Toilette (EDT): Typically lasts 4–6 hours.
Eau de Parfum (EDP): Typically lasts 6–10 hours.
Parfum / Perfume: Typically lasts 8–12+ hours.
Extrait de Parfum: Can last 12+ hours and often remains noticeable into the next day.

Keep in mind that every person’s skin is unique. Factors such as skin pH, hydration, body temperature, and environment can significantly affect how a fragrance performs and projects. For best results, apply fragrance to moisturized skin and pulse points such as the neck and wrists.

Store your fragrance in a cool, dry place away from direct sunlight and extreme temperatures to maintain its quality.

Apply fragrance to pulse points such as the neck, wrists, and behind the ears. Moisturized skin can also help extend performance.

Orders are typically processed within 1–2 business days. Delivery times vary by location but generally arrive within 3–7 business days.

Yes. Once your order has shipped, you will receive a tracking number via email so you can follow your package.

Please contact us within 7 days of delivery with photos of the item and packaging. Our support team will assist you as quickly as possible.